The Destination Branch, a Blueprint for Successful Branch Transformation

“’Disney World has nothing on you’ is probably my favorite customer reaction so far.” Chad Hoffman, CEO and President of Richwood Bank says regarding customer reactions when they first enter…

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Financial Brand Consistency in the Physical and Digital Space

The financial brand can encompass many components in both the physical and digital space, including:  products and services, front line service, the branch design and environment, the website, social media,…

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